Shipping Information
Shipping Information
At Kofe Roasters, we are committed to delivering your orders promptly and efficiently. Below you will find details about our shipping policies, carriers, and delivery times.
1. Shipping Carrier
1.1 We use Australia Post as our primary carrier for all shipments. This ensures reliable and timely delivery of your orders.
2. Shipping Rates
2.1 Shipping costs are calculated at checkout based on the weight and destination of your order.
3. Delivery Times
3.1 Standard Shipping: Typically 4-10 business days.
3.2 Express Shipping: Typically 3-5 business days.
3.3 Delivery times are estimates and may vary based on your location and any unforeseen delays by Australia Post.
4. Order Processing
4.1 Orders are processed and shipped within 1-2 business days of receipt.
4.2 Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
5.1 Once your order has been shipped, you will receive a confirmation email with a tracking number.
5.2 You can track your order using the provided tracking number on the Australia Post website.
6. International Shipping
6.1 At this time, we only ship within Australia. We are working towards offering international shipping in the near future.
7. Shipping Issues
7.1 If you experience any issues with your shipment, such as delays or missing items, please contact us at admin@kofe.com.au or 0429525820. We will work with Australia Post to resolve the issue promptly.
8. Address Information
8.1 Please ensure that all shipping information is correct at the time of purchase. Kofe Roasters is not responsible for orders shipped to incorrect addresses provided by the customer.
8.2 If you need to update your shipping information after placing an order, please contact us immediately at admin@kofe.com.au.
Our Story
It all started with a passion for coffee, a popcorn machine, some engineering, and a thirst for pushing the boundaries. What’s possible when you mix a dream, passion and determination?
This is what’s possible: Kofè Coffee.
Kofe was birthed by an insatiable thirst for developing delicious coffee for all..
Aspiration, passion, determination: this is the bedrock on which we’ve built Kofè. A decade before Kofè, Chief Coffee Scientist Mitch was working as a schoolteacher in Far North Queensland. While teaching marine science and following his passion for helping people through education, he developed a keen interest in coffee. Through a series of events so intricately woven we’ll leave the details for his memoirs, this led to Mitch building his first coffee roaster with nothing but a popcorn machine and some “home engineering”. For the sake of maintaining some mystique, that’s all we’ll share about this part of our journey. Oh, and one more thing: Of course, this contraption needed a name. Behold, the birth of Frankenstein.
After playing around with Frankenstein and getting a few green beans too burnt, a few too raw, and just a handful half perfect and half raw, Mitch knew he wanted to put more into this pursuit using his scientific mind and background. He eventually put Frankenstein into retirement and bought first a sample roaster and then a 1kg roaster, unknowingly launching himself on a roasting journey that’s still unfolding today. In addition to acquiring more specialised equipment, Mitch has now learnt from some of the top roasters in Australia and has over the past decade developed an uncanny ability to find creative, mouth-watering profiles in unlikely combinations.
When you mix science and art some might say you get magic.
Mitch's technical inclinations give birth to consistency, the ability to hold on to that magic and deliver it to you repeatedly. Eight years since Mitch waved Frankenstein off into the sunset with a gold watch and gift voucher, in March 2021 Kofè has just moved into the new warehouse with our 30kg roaster and fully automated roast profiling software. Let the games begin.
Mitchell Keys
FOUNDER & HEAD ROASTER
"Honestly just the fact that I get the help create joy by doing what I love with my family!! I have to pinch myself some mornings"
- Mitch