FAQ
Frequently Asked Questions (FAQ)
Welcome to Kofe Roasters' FAQ page. Here you'll find answers to some of the most common questions we receive. If you don't find the information you're looking for, please contact us at admin@kofe.com.au.
1. Ordering
Q: How do I place an order?
A: To place an order, simply browse our online store, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is complete.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us immediately at admin@kofe.com.au. We will do our best to accommodate your request, but please note that orders that have already been processed cannot be modified or canceled.
2. Shipping
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight and destination of your order.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 4-10 business days, while express shipping takes 3-5 business days. Delivery times are estimates and may vary based on your location and any unforeseen delays by Australia Post.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order on the Australia Post website here.
3. Products
Q: Where do you source your coffee beans?
A: We work directly with trusted suppliers and coffee farmers to source high-quality beans from around the world. Our commitment to traceability ensures that you receive the best coffee from cherry to cup.
Q: How should I store my coffee?
A: To keep your coffee fresh, store it in an airtight container in a cool, dark place. Avoid storing coffee in the fridge or freezer, as this can introduce moisture and affect the flavor.
Q: Do you offer wholesale options?
A: Yes, we offer wholesale options for cafes, restaurants, and other businesses. Please contact us at admin@kofe.com.au for more information.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns of unopened and unused products within 14 days of the purchase date. Please refer to our Refund Policy for more details.
Q: How do I return an item?
A: To initiate a return, please contact us at admin@kofe.com.au with your order number and details of the product you wish to return. We will provide instructions for the return process.
5. Account and Subscription
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders and access exclusive promotions.
Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address at the bottom of our homepage. You’ll receive updates on new products, promotions, and coffee tips.
Our Story
It all started with a passion for coffee, a popcorn machine, some engineering, and a thirst for pushing the boundaries. What’s possible when you mix a dream, passion and determination?
This is what’s possible: Kofè Coffee.
Kofe was birthed by an insatiable thirst for developing delicious coffee for all..
Aspiration, passion, determination: this is the bedrock on which we’ve built Kofè. A decade before Kofè, Chief Coffee Scientist Mitch was working as a schoolteacher in Far North Queensland. While teaching marine science and following his passion for helping people through education, he developed a keen interest in coffee. Through a series of events so intricately woven we’ll leave the details for his memoirs, this led to Mitch building his first coffee roaster with nothing but a popcorn machine and some “home engineering”. For the sake of maintaining some mystique, that’s all we’ll share about this part of our journey. Oh, and one more thing: Of course, this contraption needed a name. Behold, the birth of Frankenstein.
After playing around with Frankenstein and getting a few green beans too burnt, a few too raw, and just a handful half perfect and half raw, Mitch knew he wanted to put more into this pursuit using his scientific mind and background. He eventually put Frankenstein into retirement and bought first a sample roaster and then a 1kg roaster, unknowingly launching himself on a roasting journey that’s still unfolding today. In addition to acquiring more specialised equipment, Mitch has now learnt from some of the top roasters in Australia and has over the past decade developed an uncanny ability to find creative, mouth-watering profiles in unlikely combinations.
When you mix science and art some might say you get magic.
Mitch's technical inclinations give birth to consistency, the ability to hold on to that magic and deliver it to you repeatedly. Eight years since Mitch waved Frankenstein off into the sunset with a gold watch and gift voucher, in March 2021 Kofè has just moved into the new warehouse with our 30kg roaster and fully automated roast profiling software. Let the games begin.
Mitchell Keys
FOUNDER & HEAD ROASTER
"Honestly just the fact that I get the help create joy by doing what I love with my family!! I have to pinch myself some mornings"
- Mitch