Privacy Policy

Kofe Roasters ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This information may include your name, email address, mailing address, phone number, and payment details.

1.2 Non-Personal Information: We may collect non-personal information about you whenever you interact with our site. This may include your browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Your Information

2.1 We may use the information we collect from you in the following ways:

  • To personalize your experience and respond to your individual needs.
  • To improve our website based on the information and feedback we receive from you.
  • To process transactions efficiently.
  • To send periodic emails regarding your order or other products and services.
  • To administer a contest, promotion, survey, or other site feature.

3. Protection of Your Information

3.1 We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

3.2 All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

4. Cookies

4.1 Our site may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.

4.2 You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

5. Sharing Your Information

5.1 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5.2 We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Third-Party Links

6.1 Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Your Consent

7.1 By using our site, you consent to our website’s privacy policy.

8. Changes to Our Privacy Policy

8.1 Kofe Roasters reserves the right to update this privacy policy at any time. When we do, we will post the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Our Story

It all started with a passion for coffee, a popcorn machine, some engineering, and a thirst for pushing the boundaries. What’s possible when you mix a dream, passion and determination?

This is what’s possible: Kofè Coffee.

Kofe was birthed by an insatiable thirst for developing delicious coffee for all..

Aspiration, passion, determination: this is the bedrock on which we’ve built Kofè. A decade before Kofè, Chief Coffee Scientist Mitch was working as a schoolteacher in Far North Queensland. While teaching marine science and following his passion for helping people through education, he developed a keen interest in coffee. Through a series of events so intricately woven we’ll leave the details for his memoirs, this led to Mitch building his first coffee roaster with nothing but a popcorn machine and some “home engineering”. For the sake of maintaining some mystique, that’s all we’ll share about this part of our journey. Oh, and one more thing: Of course, this contraption needed a name. Behold, the birth of Frankenstein.

After playing around with Frankenstein and getting a few green beans too burnt, a few too raw, and just a handful half perfect and half raw, Mitch knew he wanted to put more into this pursuit using his scientific mind and background. He eventually put Frankenstein into retirement and bought first a sample roaster and then a 1kg roaster, unknowingly launching himself on a roasting journey that’s still unfolding today. In addition to acquiring more specialised equipment, Mitch has now learnt from some of the top roasters in Australia and has over the past decade developed an uncanny ability to find creative, mouth-watering profiles in unlikely combinations.

When you mix science and art some might say you get magic.

Mitch's technical inclinations give birth to consistency, the ability to hold on to that magic and deliver it to you repeatedly. Eight years since Mitch waved Frankenstein off into the sunset with a gold watch and gift voucher, in March 2021 Kofè has just moved into the new warehouse with our 30kg roaster and fully automated roast profiling software. Let the games begin.

Mitchell Keys

FOUNDER & HEAD ROASTER

"Honestly just the fact that I get the help create joy by doing what I love with my family!! I have to pinch myself some mornings"

- Mitch